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SMS Messaging Privacy Policy — CTS Equipment LLC

Effective date: [05/18/2026]

  • Who we are: CTS Equipment LLC (“CTS,” “we,” “us,” “our”), Greenville, MI. Contact: [info@ctsequip.com] | [616-320-5622] | [11500 Morgan Mills Ave NE, Greenville, MI 48838].

  • Scope: This policy explains how we collect, use, and protect personal information related to our SMS/text messaging programs, including alerts, order updates, service reminders, and promotional messages.

  • Information we collect:

    • Contact data: mobile phone number, name, and any info you provide via text.

    • Technical data: message logs, timestamps, delivery status, carrier info, device metadata as provided by your carrier or our messaging vendor.

    • Interaction data: opt-in/opt-out status, preferences, and support requests.

  • How we use information:

    • To send transactional texts (e.g., quotes, invoices, delivery/service updates), account notices, customer support, and—if you’ve opted in—marketing and promotions.

    • To operate, secure, and improve our messaging services and comply with law.

  • Legal basis/consent:

    • We send marketing texts only with your express consent (opt-in). Transactional texts may be sent as permitted by law when related to your inquiries, orders, or services.

  • Sharing:

    • We may share your data with trusted service providers (e.g., SMS platforms) who process it on our behalf under confidentiality and security obligations.

    • We do not sell your personal information. We may disclose if required by law or to protect rights, safety, and security.

  • Data retention:

    • We keep SMS-related records only as long as necessary for the purposes above and legal/operational requirements, then delete or anonymize them.

  • Security:

    • We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method of transmission or storage is 100% secure.

  • Your choices:

    • Opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For help, reply HELP.

    • You may update your contact details or preferences by contacting us at [info@ctsequip.com] or [616-320-5622].

  • Children:

    • Our SMS program is not intended for children under 13. If you are 13–17, participate only with parent/guardian consent.

  • International users:

    • Our SMS program is intended for U.S. recipients. Message delivery outside the U.S. may not be supported.

  • Changes:

    • We may update this policy from time to time. We will post the revised version with a new effective date. Material changes may be communicated via SMS or email.

  • More information:

 

 

SMS Terms & Conditions — CTS Equipment LLC

Effective date: [05/18/2026]

  • Program description:

    • By opting into CTS text messages, you agree to receive recurring SMS from CTS Equipment LLC, including transactional messages (order/appointment/service updates, account alerts) and, if you consent, promotional messages (offers, product updates, event notices).

  • Consent and enrollment:

    • Opt in by: providing your mobile number at checkout or on our forms and selecting consent; texting a designated keyword to our number/short code; or signing an agreement that includes SMS consent.

    • Consent is not a condition of purchase. You must be the mobile account holder or have authorization to enroll.

  • Message frequency:

    • Varies by interaction. You may receive multiple messages per week during active transactions; promotional frequency varies.

  • Cost:

    • Message and data rates may apply. Check your mobile plan for details.

  • Supported carriers:

    • Supported by major U.S. carriers (e.g., AT&T, Verizon, T‑Mobile, others). Carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers/devices.

  • Opt out:

    • Text STOP to cancel. You will receive a final confirmation text. After opting out, you won’t receive further marketing texts, but we may still send necessary transactional texts as permitted by law unless you separately request no further texts.

  • Help:

  • Your responsibilities:

    • Provide a valid mobile number; promptly notify us of number changes or recycling. Standard device and account security remain your responsibility.

  • Eligibility:

    • Must be 18+ or 13–17 with parent/guardian consent. U.S. residents only.

  • Privacy:

  • Delivery and availability:

    • Message delivery may be delayed or fail due to carrier issues, network coverage, or device settings. We are not responsible for losses caused by delays or failures outside our control.

  • Changes to the program:

    • We may modify, suspend, or terminate the SMS program or these terms at any time. Continued participation after changes indicates acceptance.

  • Dispute resolution:

  • Contact:

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